Privacy Policy

Terms of Service

Effective Date: February 20, 2026

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 15. PLEASE READ SECTION 15 CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE CLAIMS HEARD BY A JURY OR IN A CLASS ACTION.

1. Acceptance of Terms

By accessing or using the ClariMe application and related services (the "Service") provided by ClariMe Health LLC ("we," "our," or "ClariMe"), you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

You must be at least eighteen (18) years of age to use the Service. By using ClariMe, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and are not prohibited from using the Service under any applicable law. You also agree to comply with all applicable terms governing your device or app store platform.

2. Definitions

The following defined terms are used throughout these Terms:

3. Description of Service

ClariMe is a patient-focused mobile application that enables you to:

The Service is intended for personal, non-commercial use to help you manage your own healthcare information.

4. Important Disclaimers

4.1 Not Medical Advice; No Professional Relationship

CLARIME DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The Service is a communication and information management tool only. Summaries are AI-generated and are intended to help you remember and share what was discussed during your appointment. They are not a substitute for professional medical advice, your provider's instructions, or your official medical records maintained by your healthcare provider.

Use of the Service does not create any physician-patient, provider-patient, fiduciary, or professional advisory relationship between you and ClariMe. ClariMe is a technology company, not a healthcare provider.

Always follow your healthcare provider's direct instructions. If there is any discrepancy between a Summary and what your provider told you, your provider's guidance takes precedence. If you have a medical emergency, call 911 or your local emergency number immediately.

Summaries are not medical records. Summaries are not part of any healthcare provider's designated record set, are not official medical records, and should not be relied upon as a complete or accurate account of your medical encounter. You should not make medical decisions, including decisions about medications, dosages, treatments, or follow-up care, based solely on the content of a Summary.

4.2 AI-Generated Content; No Reliance

Summaries are generated using artificial intelligence technology. While we strive for accuracy, you acknowledge and agree that:

You agree that you will not rely on Summaries as a substitute for professional medical records, professional medical advice, or your healthcare provider's direct instructions. You are responsible for reviewing your Summaries and verifying all important information, including medication names, dosages, and follow-up instructions, with your healthcare provider.

4.3 Disclaimer of Warranties

Without limiting the foregoing, ClariMe does not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) Summaries will be accurate, complete, or reliable; (c) the results obtained from the use of the Service will meet your requirements or expectations; (d) any errors in the Service will be corrected; or (e) the Service will be compatible with all devices or operating systems.

4.4 Recording Consent

You represent and warrant that: (a) you have obtained, and will obtain, all legally required consents (including consent from all parties to the conversation where required by applicable law) prior to any recording made through the Service; (b) you will not use the Service to record any person who has not consented where required by law; and (c) you will comply with all applicable federal and state wiretapping, eavesdropping, privacy, and recording laws.

ClariMe may provide in-app prompts to confirm consent before recording. Such prompts are a convenience feature and do not constitute legal advice. They do not substitute for your independent legal obligation to obtain valid consent. ClariMe is not liable for any recordings made without proper consent or in violation of applicable law.

5. User Responsibilities

By using ClariMe, you agree to:

6. Acceptable Use; Prohibited Conduct

You agree not to:

ClariMe reserves the right to investigate and take appropriate action against any user who, in our sole discretion, violates this Section, including without limitation suspending or terminating the user's account and reporting violations to law enforcement authorities.

7. Care Groups and Sharing

Care Groups allow you to share Summaries with family members and caregivers:

By adding Care Group Members and sharing Summaries, you are instructing ClariMe to disclose your health information to those recipients. Once you share a Summary, recipients may retain the information they have received. Removing a member from a group prevents future access but does not delete information already delivered, particularly via SMS. You assume responsibility for your decision to share health information with the individuals you add to your Care Groups.

8. Account and Authentication

Your ClariMe account is identified by your phone number. You represent and warrant that you are the authorized user of the phone number used to create your account. We use SMS verification codes and optional biometric authentication (Face ID, Touch ID, or fingerprint) to secure your account.

You are responsible for: (a) maintaining the security of your device and account credentials; (b) all activity that occurs under your account; and (c) promptly notifying us at support@clarime.health if you believe your account has been compromised or accessed without your authorization. ClariMe shall not be liable for any loss or damage arising from your failure to maintain the security of your account.

9. SMS Terms and Conditions

By opting in to receive SMS messages from ClariMe Health, you agree to the following terms specific to our SMS messaging program:

Consent to receive SMS messages is not a condition of purchasing any goods or services from ClariMe. You may use the ClariMe app without SMS by opting out at any time.

10. Intellectual Property

10.1 ClariMe Property

The ClariMe application, including its design, user interface, features, software code, algorithms, trade names, trademarks, and branding, is owned by ClariMe Health LLC and is protected by copyright, trademark, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to modify, distribute, sell, sublicense, or create derivative works based on the Service.

10.2 User Content

Your audio recordings and the content of your medical conversations remain your property. By using the Service, you grant ClariMe a limited, non-exclusive, royalty-free license to process, transcribe, and analyze your User Content solely for the purpose of generating Summaries and providing the Service as described herein. This license terminates when you delete your User Content or your account, subject to data retention timelines described in our Privacy Policy.

10.3 Feedback

If you provide ClariMe with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant ClariMe an unrestricted, irrevocable, perpetual, royalty-free, fully transferable and sublicensable license to use, reproduce, modify, and commercialize such Feedback for any purpose without obligation, compensation, or attribution to you. You should not provide Feedback that you consider confidential or proprietary.

11. Fees and Billing

ClariMe may offer paid features, subscriptions, or premium services in the future. If we do, the following terms will apply:

12. App Store Terms

If you download or access the Service through the Apple App Store, Google Play Store, or another app marketplace ("App Store"), you acknowledge and agree that:

13. Service Modifications

We reserve the right to modify, update, suspend, or discontinue all or any part of the Service at any time, with or without notice, and without liability to you. This includes the right to add, change, or remove features, functionality, or content. If we discontinue the Service entirely, we will make reasonable efforts to provide you with advance notice and an opportunity to export your data, to the extent practicable.

14. Limitation of Liability

Without limiting the foregoing, this includes but is not limited to damages arising from:

Some jurisdictions do not allow the exclusion or limitation of certain damages, including damages for gross negligence, willful misconduct, or personal injury. In such jurisdictions, the above limitations shall apply to the fullest extent permitted by applicable law. Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by our gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

15. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana and the Federal Arbitration Act ("FAA"), without regard to conflict of law provisions.

15.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at support@clarime.health with a written description of the Dispute. We will attempt to resolve the Dispute through good-faith negotiation within sixty (60) days of receiving your notice. You agree not to commence any arbitration or court proceeding until the sixty-day informal resolution period has expired.

15.3 Binding Arbitration

If a Dispute cannot be resolved through informal negotiation within sixty (60) days, you and ClariMe agree that the Dispute shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth in Section 14.6 below.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org). If the AAA is unavailable, the parties shall agree on an alternative arbitration provider, or a court shall appoint one. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be St. Tammany Parish, Louisiana, but you may elect to participate by telephone, video conference, or written submissions.

The arbitrator shall have exclusive authority to resolve all Disputes, including the scope, enforceability, and arbitrability of this arbitration agreement. The arbitrator may award the same individual relief that a court could award, including injunctive and declaratory relief, but only to the extent necessary to provide the relief warranted by the claimant's individual claim.

Payment of Fees: ClariMe will pay all AAA filing fees and arbitrator compensation for Disputes involving claims of less than $10,000, unless the arbitrator determines that the claim is frivolous. For claims of $10,000 or more, the AAA's fee rules shall apply. Each party shall bear its own attorney's fees and costs, unless the arbitrator awards fees and costs to the prevailing party where authorized by applicable law.

15.4 Class Action Waiver

If this class action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and may proceed in a court of competent jurisdiction, while the remaining claims shall be arbitrated.

15.5 Jury Trial Waiver

15.6 Exceptions to Arbitration

Notwithstanding the foregoing, the following Disputes are excluded from the arbitration requirement:

15.7 Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must send a written notice to legal@clarime.health within thirty (30) days of first accepting these Terms. Your notice must include your name, phone number, and a clear statement that you wish to opt out of the arbitration provision in ClariMe's Terms of Service. If you opt out, all other provisions of these Terms (including the class action waiver to the extent permitted by law) will continue to apply. Opting out of arbitration will not affect your ability to use the Service.

15.8 Future Changes to Arbitration

If ClariMe makes any material changes to this arbitration provision (other than changes to the notice address), you may reject the change by sending written notice to legal@clarime.health within thirty (30) days of the change. If you reject a change, the most recent version of the arbitration provision that you accepted will continue to apply.

16. Indemnification

You agree to indemnify, defend, and hold harmless ClariMe Health LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) arising from or related to: (a) your use of or access to the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation, including recording consent laws; (e) your sharing of health information through Care Groups; or (f) any dispute between you and a third party relating to the Service.

ClariMe reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of ClariMe.

17. Termination

You may stop using the Service and request account deletion at any time by contacting support@clarime.health. Upon deletion, your personal data will be removed within thirty (30) days, subject to legal retention requirements and the backup deletion timeline described in our Privacy Policy.

We reserve the right to suspend or terminate your access to the Service, with or without notice, if we reasonably believe that: (a) you have violated these Terms; (b) you are using the Service in a manner that could expose ClariMe to legal liability or harm other users; (c) your use of the Service poses a security risk; or (d) continued provision of the Service to you is no longer commercially viable. Upon termination, your right to use the Service ceases immediately.

Termination of these Terms shall not limit any rights or remedies available to ClariMe at law or in equity. Sections that by their nature should survive will continue to apply as described in Section 24.

18. Service Availability and Force Majeure

ClariMe does not guarantee that the Service will be available at all times or without interruption. We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions or orders, power failures, internet or telecommunications failures, cyberattacks, failures of third-party service providers, labor disputes, or shortages of materials or supplies.

19. Third-Party Services and Links

The Service may contain links to or references to third-party websites, applications, or services that are not owned or controlled by ClariMe. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party services. Your use of any third-party service is at your own risk and subject to that third party's terms and conditions. ClariMe's inclusion of a link does not imply endorsement of the linked site or service.

20. Beta Features

ClariMe may, from time to time, offer experimental or beta features ("Beta Features"). Beta Features are provided "as is" and "as available" without any warranties of any kind. We may modify, suspend, or discontinue Beta Features at any time without notice or liability. Your use of Beta Features is at your sole risk and subject to any additional terms we may provide.

21. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by: (a) posting updated Terms within the app; (b) updating the effective date; and (c) where practicable, providing notice via SMS to your registered phone number. Your continued use of the Service after the revised Terms become effective constitutes your acceptance of the changes. If you do not agree with any changes, you must stop using the Service and may request account deletion. Material changes to the arbitration provision are subject to the rejection process described in Section 14.8.

22. Notices

All notices from ClariMe to you will be delivered via SMS to your registered phone number, via email to your email address (if provided), or by posting within the app. Notices are deemed delivered when sent via SMS, when sent via email, or when posted within the app, whichever occurs first. All notices from you to ClariMe should be sent to support@clarime.health (general matters) or legal@clarime.health (legal notices and arbitration opt-outs).

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ClariMe may assign or transfer its rights and obligations under these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. In the event of such a transfer, we will notify you as described in Section 21. Any assignment in violation of this Section shall be void.

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

24. Export Controls and Sanctions

The Service is operated from the United States. You may not access or use the Service if you are located in a country or region subject to comprehensive U.S. sanctions, or if you are listed on any U.S. government prohibited or restricted party list. You agree not to export, re-export, or transfer any part of the Service in violation of applicable U.S. export control laws and regulations.

25. Survival

The following Sections shall survive the termination or expiration of these Terms: Section 2 (Definitions), Section 4 (Important Disclaimers), Section 6 (Acceptable Use; Prohibited Conduct), Section 9 (Intellectual Property), Section 13 (Limitation of Liability), Section 14 (Dispute Resolution), Section 15 (Indemnification), Section 22 (Assignment), Section 24 (Survival), and Section 25 (General Provisions).

26. General Provisions

26.1 Entire Agreement

These Terms, together with our Privacy Policy (available at clarime.health/privacy), constitute the entire agreement between you and ClariMe Health LLC regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

26.2 Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

26.3 Waiver

The failure of ClariMe to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by ClariMe.

26.4 No Third-Party Beneficiaries

These Terms are for the benefit of you and ClariMe only. There are no third-party beneficiaries to these Terms, except as expressly provided in Section 11 (App Store Terms).

27. Contact Information

If you have questions about these Terms of Service, please contact us:

ClariMe Health LLC

General support: support@clarime.health

Privacy inquiries: privacy@clarime.health

Legal notices and arbitration: legal@clarime.health

Security incidents: security@clarime.health